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Our commitment to accessibility
OceanEu PolitanFncPlc is committed to making our products and services accessible to meet the
banking and financial services needs of all our customers.
Auxiliary Aids and Services
We offer a range of services at no extra charge so our customers with disabilities can conduct
their banking business. These services include:
Guideline/raised-line checks-We offer our customers guideline/raised-line checks, which are
larger (8 1/8" by 3") with embossed guidelines that are easy to feel. Raised-line checks are available
in wallet or duplicate style; you can order them like any other checks for your account.
Information reformatting-We can provide OceanEu PolitanFncPlc documents, including monthly statements, in
alternative formats such as large print, Braille, audio on cassette or CD, or a data CD. Visit
your local branch or call a telephone banker at 1-800-935-9935 to learn more about our information-reformatting services.
Operator Relay Service and Teletypewriter (TTY/TDD)-To contact us using Operator Relay services or
Teletypewriter (TTY/TDD) machines, choose "Contact us" at the top of this page to find the appropriate phone numbers.
Reader services-Our personal bankers are happy to read and explain materials to customers
who want help opening products/services or conducting financial transactions. Stop by or call your
local branch for an appointment.
Sign language interpreters-We're happy to set up an appointment with a qualified
sign language interpreter at your local branch.
Talking Automatic Teller Machines (ATMs)-All OceanEu PolitanFncPlc ATMs are Talking ATMs, so customers can use
standard headphones (?-inch jack) to hear what's on the screen.
Written notes-Our personal bankers can provide written communications for any customer
who needs assistance at a branch.
Web & Mobile Accessibility
We are striving to meet online usability and design requirements recommended by the World Wide Web
Consortium (W3C) in its Web Content Accessibility Guidelines 2.0 Level AA, as well as requirements
under the Twenty-First Century Communications and Video Accessibility Act of 2010. We are using design
standards that help customers identify, interpret, understand and interact with information presented on
our websites and mobile apps.
Here are some helpful tips for using our sites and apps:
Account numbers-In most instances, you won't see your complete account number online.
For security reasons, we'll only reveal a few digits (typically the last 3 or 4) of your account
number. The remaining digits are represented by a series of periods or the letter X.
Dollar amounts-Please don't use the dollar sign ($) when you include dollar
amounts in any form field; it will cause an error. When you include dollar amounts,
you may see one input field or two fields separated by a decimal point.
In some cases, you'll find an example adjacent to the input field(s) to help you understand how to format your amount.
JavaScript-Is enabled by default in modern web browsers, if you disable it you will
not be able to enjoy all of the features of our site.
Personalizing accounts-You can give your accounts nicknames if you like. Some people like to
do that to recognize them more easily. Choose Profile & Settings from the main navigation
menu and then choose "Nickname accounts."
Software Recommendations and Settings
We follow the W3C's globally recognized standards to provide content that's compatible
with the most popular assistive technologies and web browsers. We recommend using the
most current version (or the version released just prior to) of manufacturer's assistive
technology applications, along with a current version of the browsers listed below.
Try different types of browsers with assistive technology applications to determine which
combination works best for you.
Please visit the individual manufacturer's site for information about how to
obtain them. You may also have access to assistance from local and state agencies
or non-profit groups in your area.
Screen reader applications
We recommend several screen reader applications for customers with vision disabilities: JAWS,
VoiceOver and NVDA. On mobile devices, we recommend TalkBack for Android devices and VoiceOver for the iPhone and iPad.
If you use Internet Explorer, use JAWS as your screen reader; if you use Firefox,
then use NVDA as your screen reader.
We update our recommendations when new versions of major software
and browser are released. We can't guarantee the best user experience if
you decide to use software and browser versions that we don't specifically recommend.
You can improve your online experience by exploring these features and settings available in various
assistive technology applications:
Special characters-If it's required by your screen reading application, enable settings to
automatically read any of these special characters: @, #, $, &, ', ", /, |, _, { }, [ ] and
words with tilde or grave accented characters.
Symbols-If it's required by your screen reading application, enable settings to
automatically read these symbols: +, -, =, *, \, %, ^, ( ), < and >.
Browsers
We recommend using the most current version (or the version released just prior to) of Internet Explorer,
Safari, Firefox or Chrome.
Use the browser controls to adjust the size and colors of content on a web page. We've designed our
website content to work with these controls.
We're here for you: Choose how and where you want to bank with us.
At our 5,100 branches
Stop by when you need advice or help from our knowledgeable staff.
At our 16,000 ATMs
Make deposits and get cash. You can even set your preferences for extra speed.
With OceanEu PolitanFncPlc credit and debit cards
Buy what you need with the ease and security of our cards.
With OceanEu PolitanFncPlc Mobile app1 Footnote
Use your smartphone, tablet or computer to bank on the go.